Company Policy

SECURITY

ikatehouse wants you to be assured that your personal information is properly safeguarded.

In the following sections, you will know how ikatehouse secures your private information. Also, by using the services provided on ikatehouse, you consent to the Terms of our Privacy Policy.

Including our use of information that is collected or submitted as described in our Privacy Policy.

Our Privacy Policy may change or be added to from time to time, so we recommend you to review our Privacy Policy periodically to see if we have made any changes or additions.

 

PRIVACY

ikatehouse respects your privacy. We are totally committed to protect the privacy of our site visitors and customers.
It is highly important to us that we protect our customers from fraud and hassle. We never sell, rent or give away your name, email, or address to any third party without your consent.
We cannot be responsible or held liable for the actions of third party sites from which you may have linked or been directed to ikatehouse website.
All information is used exclusively by ikatehouse.

 

EXERCISING YOUR RIGHT TO DELETION

To process your request for deletion, we must be able to verify your identity. In order to do so, you would need to write us an email at sales@ikatehouse.com requesting to delete your account and/or data from our database. You must provide the information we request as part of the verification process, such as your contact information and an additional identifier based on your relationship with us. Before we process your request, we will match these data points with data points we currently maintain to verify your identity. 

 

SOCIAL MEDIA GUIDELINES

We engage with our customers beyond our website ikatehouse; you can find us on Facebook, YouTube, Instagram, and Pinterest.
We strive to respond to as many relevant questions and comments but we reserve the right to use our judgment in selecting the messages to respond to. Our team monitors our social medias such as Facebook, YouTube, Instagram, and Pinterest on a daily basis.
Please keep the conversations relevant to the community and contribute to the dialogue.
We deserve the right to remove or ban any off- topic, out of content, spam, personal/official e-mail or any false statements we believe that is not suitable for our social media.
There is a place for customer service-related questions, complaints, concerns or ideas from customers.
If you are a customer and have a customer service comment, complaint, concern or idea, we encourage you to email us at sales@ikatehouse.com
Please note that any customer service posts published in our official ikatehouse media by customers will be removed and/ or blocked when discovered.

 

MEMBERSHIP

ikatehouse reserves the right to cancel or delete any customer's account without prior notice.

 

PRODUCTS

Being that our company is web based, we are dedicated to provide our customers the best quality and detailed photographs of our merchandise.
However, various factors such as lighting and monitor setting can cause the colors of the pictures to be slightly different than the actual product.
Since the actual product you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

 

ORDER CONFIRMATION

For your convenience, you will receive a confirmation email from our database once you have successfully placed your order with ikatehouse.
The email contains detailed information of your order. This email serves as your receipt and can be printed for your own records.
All ikatehouse orders can be tracked without shipping carrier so you can see updated information whenever. (All US Orders, International Priority and Express Only)
Once everything is set with our warehouse we will send you an email including the expected delivery date. Simply click on your tracking number to view the up to date tracking.
Please make sure to check the expected date on your email before contacting us regarding your order.

  

PAYMENT OPTIONS

We accept all major credit cards

- Visa
- Mastercard
- American Express
- Discover
We also accept
- Debit card (Please make sure the account is funded to eliminate delays and hassle)
- Paypal

 

SALES TAX

ikatehouse is required by law to collect all taxes based on where your order is being shipped or delivered.

When you review your order total during the checkout process, you'll see the estimated sales tax.

The actual charge to your credit card will reflect the applicable state and local taxes.

 

PRODUCT AVAILABILITY

We do not currently have the facility to let you know if or when an item is due back in stock.
On the other hand, our stock is replenished on a weekly basis depending on the particular item and brand.

 

CANCELING & MODIFYING ORDERS

Before you place your order, you can view the contents and the total amount in your shopping bag.
It is very important that you review your order including the breakdown amount, quantity and shipping method before submitting the order.
Once your order has been submitted successfully, the order status will be "processing".
Your order is then sent to our warehouse, entering the shipping process almost immediately.
The only time that you may cancel or modify your order is during the processing stage.

We reserve the right to limit quantities or refuse any order in which we suspect is fraud.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of the order or our offer to sell.
We reserve the right, without prior notification, to accept or decline your order or limit the order quantity for any reason.

We may require, at our option, that any order placed over certain dollar amounts receive our pre-approval. We also may require additional verification information before proceeding any order.

Please be advised, we reserve the right to cancel or decline any orders of that shipping address after dispute has been filed without any prior notice against our company.

 

RETURN POLICY

We accept returns for store credit only.
Returns are available if initiated within 14 business days of receiving your package.

Items will be shipped back at the customer's expense meaning that the customer is responsible for shipping and handling charges involved in returning the items unless the mistake was made by us. 

All items must be returned in their original condition; unused, unopened, including packaging. We cannot accept items that have been worn or altered.

All sales are final for promotional, discounted, or sale items.

Shipping and handling charges are not refundable.

Kindly contact us first via email for any returns before sending out the parcel for a faster and better customer service.
Customer Service Email: sales@ikatehouse.com

All defective or missing items must be claimed within 7 calendar days of receiving your package for store credit only.

 

OTHERS

ikatehouse packaging includes fragrance. We are not responsible for any allergic reaction towards the use of fragrance in our packages.
If you are allergic please notify us before shipping your products and we will gladly exclude it from your package.

COPY RIGHT 
Unless otherwise noted, all materials including images, illustrations, designs, icons, photographs, and written and other materials that appear as part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by ikatehouse. The website as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by ikatehouse.
The contents of our site and the site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our site. You may download or copy the contents and other downloadable materials displayed on the site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software.

INGREDIENTS & CRUELTY FREE PRODUCTS
ikatehouse is a retail online store; therefore we do not have a complete list of all ingredients for each item available in our website. For more information regarding the ingredient list of any of the products in our website, please contact the company directly.
Most of the brands that we carry are cruelty free. However to reassure if the products are cruelty free, please contact the company directly.
ikatehouse does not provide any contact information to customers about any of our providers.

PROMOTIONS & DISCOUNTS 
Before using any promotion, be sure to check its terms and conditions for specific guidelines and restrictions. Promotions cannot be combined with any other offers or discounts. Once a discount code has been applied, no adjustments/ refunds will be made to prior or processing orders.
HOW TO USE A PROMO CODE
In the payment section of checkout, enter the promotion code exactly as it appears in the promotion including uppercase or lowercase letters. Be sure to avoid including a space before the promotion code, which sometimes happens if you copy and paste from an email or other electronic communication. 

MANAGEMENT OF CUSTOMER'S ACCOUNT 
Please be advised, any accounts which have not been logged into for the past 2 years, will be deleted from our system automatically. This includes any information, as well as any points and credits that the account contains.

ALLERGIES
We advise all our customers to read all the ingredients from any products that are purchased from ikatehouse before using.
ikatehouse is not the manufacturer of any of the products sold on this website, and therefore ikatehouse does not take responsibility of any allergic reaction towards any products.

 

Please contact us by email if you have any concerns regarding our policy.

Customer Service Email : sales@ikatehouse.com