Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?


General Questions

How can I get in touch with ikatehouse?

You can get in touch with us by sending an email to Our customer service operating hours are 9 AM to 6 PM CST from Monday to Friday. We do our best to help our customers.
We also provide our customer service by Text or WhatsApp if you wish to receive hasty response. Our customer service operating hours are 9 AM to 6 PM CST from Monday to Friday.

We do our best to help our customers.

Text: (224) 775-0891 (9 A.M. to 6 P.M. CST / Monday – Friday)

WhatsApp : +1 (224) 775-0891


How do I place my order?

Once you have finished adding items into your shopping cart and are ready to complete your transaction, move your cursor to the lower-right corner of the screen and click on the “Checkout” button. You will then be transferred to our secure server and asked to either create a new account or sign in as a guest user.

How can I change or cancel order after it has been submitted?

*** Please be aware that your order may begin processing immediately and it may not be possible to cancel your order.

To make any changes or to cancel your order, please send an email to immediately with your order number and your full name. After we take a look, we will send you an email confirming the cancellation of the order.

When will I receive my order confirmation?

After placing an order on ikatehouse, you will receive an automated confirmation email. This confirmation includes:

  • Order number
  • Item(s) ordered
  • Quantities
  • Price of each item
  • Shipping address
  • Billing address
  • Payment information

Please print and/or save this email as you wish. It can be used for future references to check the order status. If you did not receive an order confirmation within an hour, make sure to check your spam folder or email address that you submitted. If you entered an incorrect email address, please give us an email to with your full name and delivery address as soon as possible.

Can I add items to my order?

Unfortunately, we cannot add items to an existing order.

How long does it take for an order to be processed?

Orders are processed Monday through Friday, excluding holidays. Orders received between Monday and Friday are usually processed the same day or by the end of next business day. Orders received on Saturday and Sunday are usually processed by Monday

How can I check the status of my order?

You can check your order status at the bottom of the website by clicking Order Status.

What forms of payment do you accept?

We currently accept all major debit/credit cards and payments via PayPal.
The following can be used as payment: American Express, Discover, MasterCard and Visa.
Please Note: We do not accept personal checks, money orders or Western Union.

Can I place an international order?

Of course, we ship to almost anywhere in the world! If your country is not listed on the dropdown menu for ship to country in our checkout page, please contact us at

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Do you ship to Post Office Boxes, APO/FPO, Hawaii, and Alaska?

Absolutely! We ship to Post Office Boxes, APO/FPO, Hawaii, and Alaska.

My tracking information is not working. What should I do?

Please go to United States Postal Service and enter your tracking information. Please note that it may take from 24-48 business hours for tracking information to get updated. (This includes errors such as: "Tracking information could not be found" , "USPS was electronically notified" and etc. )

Where can I find my tracking number?

Please log on to your account to see whether your order has been shipped. If it has been shipped, your tracking number will appear. You will also receive a confirmation e-mail when your order is shipped including your tracking number, if applicable.

What if I entered an incorrect shipping address?

Please contact our customer service department immediately at Please be sure to include the corrected address along with your order number and your full name. If your order has not shipped yet, we will gladly change it for you. Unfortunately, we may not be responsible for any items that are already shipped to given incorrect address. We apologize for any inconvenience.

Who can I contact if I have questions about credit charges, order status, returns and/or refunds?

You can get in touch with a Customer Service Representative via email at

What is your return policy?

We deeply value you as a customer and your satisfaction is very important to us. To check our return policy, please visit the Company Policy.

Get in touch

Have questions about your order, or a general enquiry?